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As Is Process |
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The term used to describe how the business
process as it is currently performed before
any business process management taking place.
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Bottlenecks |
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A point in the company’s workflow where the flow is impaired or stopped for whatever
reason be it manual or automatic. This is generally the number one issue in inefficient
processes and requires business process redesign to eliminate the bottleneck.
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Business Analyst |
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The person usually member of a team, either internal or external to your organisation
who undertakes much of the information gathering and then makes recommendations
regarding the business process model.
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Business Process Analysis |
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This is the process of identifying business needs
and finding solutions to business problems.
This may be via business process mapping or more casual discussion.
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Business Process Improvement (BPI) |
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A generic term for the techniques and methods to change existing business process. It is
a systematic approach to help companies make significant changes to improve the way it
does business. This may be by designed BPM changes or via ad hoc process improvements.
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Business Process Management (BPM) |
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The concept of pulling together work items through a multi-step process. The items are
identified and tracked as they move through each step, with either specified people or
applications processing the information. The process flow is determined by process logic
and the applications (or processes) themselves play virtually no role in determining where
the messages are sent. Business Process Management is a means to study, identify, change,
and monitor business processes. It is a generic term that encompasses the techniques,
structured methods, and means to streamline operations and increase efficiency. BPM
techniques and methods enable you to identify and modify existing processes to align
them with a desired (improved) future outcome.
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Business Process Modelling |
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Once a business process strategy has been established a model will be produced to
assess the impact of any changes. The model may be in the form of a software model or a
discussion document.
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Business Process Modelling Notation (BPMN) |
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A standard Business Process Modeling Notation (BPMN) will provide businesses with the
capability of understanding their internal business procedures in a graphical notation and
will give organisations the ability to communicate these procedures in a standard manner.
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Business Process Re-engineering (BPR) |
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| The analysis and design of workflows and processes within an
organisation. A business process is a set of logically related
tasks performed to achieve a defined business outcome. Re-engineering
is the basis for many recent developments in management.
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Business Rules |
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| Describes the policies and practices of an organisation. |
| For example a business rule might be “existing customers do not require sign off for by accounts for orders of less than £200.” |
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Change Management Process |
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A structured approach to changes in individuals, teams, companies and groups that
enables the move from a “as is” to a desired future state. This is best achieved through a
business process change management system.
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Collaboration |
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“People working together” or “people sharing information” essential in all BPM
environments.
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Content Repository |
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Enterprise Content Management repository containing mainly documents and files which
manage information created in the business process. The majority of businesses will have
some form of repository and this will be linked within the business management suite.
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Continuous Improvement |
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An ongoing effort to incrementally improve how products and services are provided and
internal operations are conducted. This is a genuine BPM strategy.
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Enterprise Application Integration (EAI) |
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Middleware that is built to integrate application programs, data bases and legacy systems
involved in an organisation’s business processes. An important part of larger business
process management suites.
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Enterprise Content Management (ECM) |
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Encompasses the strategies, methods, and tools used to capture, manage, store, preserve,
and deliver content and documents related to key business processes.
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Enterprise Resource Planning (ERP) |
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An integrated computer-based system used to manage internal and external resources,
including tangible assets, financial resources, materials, and human resources. It is
a software architecture whose purpose is to facilitate the flow of information between
all business functions. Built on a centralised database and normally utilising a common
computing platform, ERP systems consolidate all business operations into a uniform system
environment enabling business process automation.
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Flowchart |
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A graphical representation of the sequence of activities, steps, and decision points that
occur in a particular, discrete process. Used as the starting point for business process
management and modelling.
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KPI |
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Key Performance Indicators are quantifiable measurements, agreed to beforehand, that
reflect the critical success factors, desired outcomes of the company, department or project.
A business will analyse the KPI’s to establish if the process are performing at optimum level.
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Lean Manufacturing (Lean Stream) |
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A philosophy of production that emphasises the minimum amount of all the resources
(including time) used in the various activties. It is a methodology that establishes the
efficiency of a business in terms that are easy to follow by any business analyst.
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Methodology |
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A body of practices, procedures, and rules used by those who work in a discipline or engage
in an inquiry; a set of working methods. A system of principles, practices, and procedures
applied to a specific branch of knowledge.
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Object-Oriented Analysis |
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The examination of a problem by modelling it as a group of interacting objects. An object
is defined by its class, data elements and behaviour. A way of representing a domain in
terms of entities (Objects) composed of verbs and nouns matched or classified according
to functional dependency.
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Parallel Process |
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A process (or processes) that run/s simultaneously to another related, but separate, process
− with the same originating points and the same concluding elements.
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Process Modelling |
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A description of a business system using a combination of text and graphics. One possible
use of a process model is to prescribe how things must/should/could be done in contrast to
the process itself which is really what happens. A process model is roughly an anticipation
of what the process will look like.
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Re-engineering |
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A business process in which you fundamentally change the existing processes and/or
by making them more efficient and effective. Business process reengineering is a task
undertaken in a structured environment using workflows and models.
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Return on Investment (ROI) |
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The percentage of profit or revenue generated from a specific activity. This can be measured
as increases in profit or reductions in cost set against the investment required to achieve
the changes.
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Scorecards |
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A concept for measuring a company’s activties in terms of its vision and strategies, to give
managers a comprehensive view of the performance of a business.
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Six Sigma |
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A system of practices originally developed by Motorola to systematically improve
processes by eliminating defects. Consists of the following steps (DMAIC): • Define, •
Measure, • Analyse, • Improve/Optimise, • Control. Now adapted to achieve change
management within BPM processes.
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Stakeholder |
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A person or group that has a stake or interest in the success of the business process
management project.
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Streamlining |
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A business process in which you fix existing processes by making them more efficient and
effective. A simple key term for Business Process Management, not to be under rated.
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Total Quality Management (TQM) |
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TQM is a set of management practices throughout the organization, geared to ensure the
organization consistently meets or exceeds customer requirements. TQM places strong
focus on process measurement and controls as means of continuous improvement. TQM
processes can divided into four groups: Plan/prepare; Do/implement; Check/assess and
Act /produce.
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TotalWorkFlow |
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A solution that makes everyday office transactions more fluid, efficient and without
bottleneck - designed specifically for SMEs (Small & Medium Sized Enterprises). For
companies that are regulated or who have ISO9000 systems it also has a full underlying
audit trail to identify every step of the project, process or case. TotalWorkFlow removes
the mundane part of your business flow by creating and transferring data and documents
automatically, keeping track of the jobs and tasks that are required to be completed by
each member of staff at the right time and by giving you visibility of the whole system in
real time.
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Universal Modelling Language (UML) |
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is a standardised general-purpose modelling language in the field of software engineering.
The standard is managed, and was created by, the Object Management Group. Used
in BPM for specifying, visualising, constructing, and documenting the components of
software systems.
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VB.Net |
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VB.Net (Visual Basic.Net) is an object orientated computer programming language and is the
next generation of Microsoft Visual Basic (VB). This .Net framework allows easy deployment
and superb interoperability with other systems, essential in a BPM environment.
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Workflow |
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| As a process is the
order in which work is performed, usually
displayed as a notated diagram. This is a key
part of any business analysis programme.
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